Frequently Asked Questions

  • WHAT ARE THE SHOPPING OPTION?
    We partnered with USPS, DHL, and for shipping within US and FedEx for international Our Shipping Policy page provides more detailed information about the Terms and Conditions that constitute our Shipping Policy.

    WHEN WILL I RECEIVE MY ORDER?
    All orders made before 2 PM are processed within the day. Orders are not shipped and delivered during weekends or holidays.

    DO YOU SHIP INTERNATIONALLY?
    Yes, we do understand that international customers may be subject to customs and/or duty fees. International return shipping is the customer's responsibility. We ship to all countries, including Hong Kong. We do not ship to Russia because of the restrictions placed on the country by the government.

    HOW DO I MAKE CHANGES TO AN ORDER I ALREADY PLACED?
    Unfortunately, once an order has been processed, there cannot be any changes made to the order. We process every order at the end of the day. If you want to cancel or change your order, please contact us at sample@gmail.com before 12:00 AM EST

    WHAT ARE THE INTERNATIONAL TAXES DUTIES THAT I HAVE TO PAY?
    EMs Jewelries is not responsible for any customs and taxes applied to your order. All fees imposed during and after shipping are the responsibility of the customer.

    WHEN WILL MY ORDER SHIPPED?
    All orders are shipped within 24 hours from the date it was purchased. Orders are not shipped and delivered during weekends or holidays

    WHERE ARE YOU LOCATED?
    EMs Jewelries is located in the Philippines.

    MY ORDER STILL HASN’T BEEN RECEIVED, AND THERE HASN’T BEEN ANY UPDATE ON THE TRACKING #?
    We have access to the same tracking data as you do. If you're in the United States, we recommend contacting your local postal service or UPS customer service to check the tracking number for your package. For international orders, tracking updates are not posted every week. International shipping can take up to six weeks to arrive due to customs and each country's regulations. Thank you for your patience as we work to resolve this issue.

    MY TRACKING NUMBER IS NOT WORKING?
    Please check the tracking number in a few days as it might not have been updated with the shipping provider once the label was created. For international orders, tracking updates do not get posted every week and sometimes there is no way to track the package once it leaves the USA. For international orders please also try https://webtrack.dhlglobalmail.com/ https://www.fedex.com/en-ph/home.html https://tools.usps.com/go/TrackConfirmAction!input.action

    MY ORDER SHOWS DELIVERED BUT I HAVEN’T RECEIVED THE PRODUCT?
    Please check with surrounding neighbors or family members that may have accepted the package. Please also check your order confirmation details to ensure that the address on the package is correct. On the off chance that still no bundle, if it's not too much trouble contact us so we may offer assistance to resolve the issue for you

  • Privacy policy
    We value your privacy and take it seriously, so we work hard to keep your information safe and confidential. We respect your right to privacy and understand your desire to avoid unsolicited contact. This statement tells you what information we collect, how we collect it, and why we use it.

    Shopify
    We use Shopify to run our online store. We love it because it is simple to use, efficient, and allows us to keep track of our sales and inventory in one place. They provide a reliable platform and helpful customer service. The e-commerce platform provides an easy way for us to sell our products and services to you online. Your Shopify data is stored on the Shopify servers, and the Shopify application itself. They protect your data by securely storing it on a server behind a firewall.

    Information We Collect
    We need your mailing and billing address to send your requested order to you. You can pay with your credit card or PayPal. EMS Jewelries doesn't store any credit card information, and we use the most advanced security measures to protect your transaction.

    Contact
    If you have any questions about this privacy statement, the practices of this website, or your dealings with this website, please contact:

    EMS Jewelries

    Store Policies

    Please visit Shipping Policy and Return Policy to view our store policies.

    What happens to the information we collect
    The information you provide will stay with us at EMS Jewelries. We protect your information carefully and use it only for the specific purposes for which you gave it to us.

    1. Process and mail your order.

    2. We will send you the information on your order.

    3. Send you the information you requested and update you on the status of that request.

    4. Monitoring traffic on our website to help us develop the best and most efficient website possible.

    5. EMS Jewelries sends you email notices of sales or other events periodically. To unsubscribe from our email list, please email us at sample@gmail.com or unsubscribe from our email list at any time by clicking on the unsubscribe link at the bottom of the email.

    Your Consent
    By providing your information to us on our website, you agree that we may collect and use this information. We will post any changes to our privacy policy on our website.

    Cookies
    EMS Jewelries is a shopping experience that requires the use of cookies to make it more efficient and pleasant for the customer. This is done through personalization, which makes the shopping experience more personal for the customer. Cookies are small files that are stored on your computer that identify you on our site. Most browsers automatically accept cookies, but you may be able to change your browser settings to reject cookies if you wish. This could prevent you from using some aspects of our site or order process.

    Server Logs
    The web server logs your IP address in standard server logs to help diagnose problems with our server and to administer our website.

  • Terms & Conditions
    The website is owned and operated by EMS Jewelries. By using the website, you agree to the terms set forth in these terms of use. If you do not agree to these terms, please do not use the website. Access to and use of the Site is subject to these Terms of Use and all applicable laws, legislation, and regulations. The Site is designed to provide general information about EMS Jewelries and its business and to provide the opportunity to purchase and receive EMS Jewelries products. Newsletters and regular updates on EMS Jewelries products. Site users should be aware that no regulatory agency considers the products described here to be effective or intended to diagnose, treat, cure or prevent any disease. If there are any discrepancies between the information on this website and the information in product packaging, the latter should be considered to be more accurate.

    Acceptance of Conditions
    These Terms and Conditions govern your purchase of EMS Jewelries products and your subscription to the EMS Jewelries newsletter. If you subscribe to our newsletter or use our website, you agree to these Terms and Conditions. EMS Jewelries reserves the right to change these Terms and Conditions at any time. Your continued use of the website and subscription to the newsletter confirms your acceptance of any changes. If you do not follow these Terms and Conditions, your access to the website and the newsletter may be suspended or terminated without notice.

    No Reliance
    While EMS Jewelries has endeavored to ensure the accuracy of the information accessed via the website and distributed via the newsletter, EMS Jewelries does not guarantee or give any warranty as to the accuracy, timeliness, or completeness of any information or material on the website or in the newsletter.

    Online Purchases
    If any product you have purchased does not match the description on the website, your sole and exclusive remedy is to return the product unused to EMS Jewelries for a refund of your purchase price only. Promotions or giveaways where a product is reduced to zero dollars are limited to one product per person, one person may purchase on behalf of another person however that person's contact information must be entered into the system (including but not limited to full name, email address, zip code). All items purchased through this website are for personal use only, items are not intended for resale or retail. If there is a concern that the products may be resold or sold, we have the authority to cancel and refund the order without notice. Your shopping cart will reflect the most recent price displayed on the product’s product detail page. Prices are frequently updated to adjust for different sales, limited pricing, and other discounting. Therefore, after updates to prices, the prices on the product detail page and in your cart may change. Reserving prices only happens by placing an order. Prices are not reserved when items are viewed or browsed. Occasionally, despite our best efforts, prices may be incorrectly displayed at times. Please note that such errors or inaccuracies may be related to product descriptions, pricing, and availability. In the event of a pricing error, EMS Jewelries will choose one of the following: (i) If the item's correct price is lower than what we have stated. price, we will charge a lower amount and send the goods to you; or (ii) if the correct price of the item is higher than our stated price, we will, at our discretion, either contact you for instructions prior to shipping or cancel your order and notify you of such cancellation. We apologize for any inconvenience. If you are not satisfied with your purchase due to any errors or inaccuracies, you may return it in accordance with our returns procedure. Discounts are limited-time offers and may have a limited association, they are not valid with other offers. For questions about shipping, cancellations, and other ordering matters, please refer to our Refunds & Shipping Policy. Do not use free shipping codes in conjunction with any other offers. This is not allowed. Do not use free shipping codes in conjunction with any other offers.

    Editing and Deletions
    EMS Jewelries reserves the right to review, edit, move, or delete any material provided for display or placed on the website or in newsletters, without notice.

    Privacy
    Your purchase or subscription to the newsletter and your access to this website constitutes acceptance of our Privacy Policy. To view our Privacy Policy, click here.

    Email Marketing
    So by purchasing EMS Jewelries products online, you agree to receive electronic communications from us about EMS Jewelries products, offers, and services. You can withdraw your consent at any time by unsubscribing from our electronic communication.

    Termination of Access to the Service
    EMS Jewelries has the right to terminate or suspend your subscription to the newsletter and your ability to access the website, for any reason whatsoever.

    Disclaimer
    The information and reference materials on the EMS Jewelries are intended only for the general information of the reader. The information contained in this blog is for discussion purposes only. The collections offered here are neither intended to provide a wide variety of options in one place. From beauty items to household items to children's toys.

    Reviews & Comments
    You transmit or post to the Site, including but not limited to, photographs, ideas, know-how, techniques, questions, reviews, comments, and suggestions, except as otherwise provided in this Agreement or on the Site; and/or anything you provide to us (collectively, “Submissions”) shall be non-confidential and non-proprietary; and shall be retained in perpetuity worldwide without royalty.

    The right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, create derivative works from, translate, modify, reverse engineer, irrevocably, any such Submission in any manner or form; and assignable rights, disassemble or decompile such Submission; All submissions will automatically become our property and will not be returned to you. In addition to the rights applicable to each Submission, when you post comments or reviews on the Site, you also grant us the right to use the name that you submit with reviews, comments, or other content, if any, in connection with such reviews, comments, or other content. You represent and warrant that you own or otherwise control all of the rights to the reviews, comments, and other content that you post on this website and that our use of your reviews, comments, and other content will not violate or violate the rights of third parties. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any posting or content. We will not be obligated to remove or edit any submissions (including comments or reviews) for any reason.

    1. What Information Do We Collect Form You
    1.1 Personal Information vs. Non-Personal Information. Our foremost goal in collecting information from you is to provide you with an efficient and helpful experience while using the website. To do this, the Website collects two types of information about you: personal information and non-personal information."Personal information" refers to information that allows us to know who you are and that can be used to identify, contact or locate you. We may collect and use your Personal Information to verify your identity when you make purchases on our Website. This could include your first name and last name, your credit card number, your mailing address and/or email address, and your phone number. "Non-Personal Information" refers to information that does not by itself identify you or a specific individual. Examples of non-personal information we may collect include demographic information, which of our web pages are most visited, and which of our products receive the most purchases or purchases. Website views. We can collect non-personal information through any of the methods discussed above. as automatically through the use of industry-standard technologies discussed further below.

    Safeguarding Your Personal Information
    2.1 Our Security Measures. To best serve you, credit card transactions and order fulfillment are handled by established third-party banking institutions, process agents, and distribution institutions. They receive the information they need to verify and authorize your credit card transactions and then ship your order. When you access your account information, the information is securely stored on a server. Furthermore, all of the customer data we collect is protected against unauthorized access by physical security measures. Although Budding Rose takes reasonable steps to protect the security of your personal information, transmissions over or through the Internet are vulnerable and cannot be guaranteed to be secure. Additionally, content submitted via email is not protected by SSL technology and is vulnerable to interception in transit. You hereby acknowledge that Budding Rose is not responsible for any intercepted information sent via the internet, and you hereby release us from any and all claims arising out of or related to the use of intercepted information in any unauthorized manner.

    General
    3.1 Changes To Our Policy. This Privacy Policy is effective with respect to any Personal Information collected on or after the effective date set forth below. EMS Jewelries reserves the right to modify or supplement this Privacy Policy at any time. If we make any changes, we will update the Website and Privacy Policy to include such changes and notice thereof. Please review this Privacy Policy often to review any changes that may affect your use of the Website. Your continued use of the Website once the revised Privacy Policy has been posted on the Website affirms your agreement to such changes.